Our community hospital faced low provider productivity, outdated processes, and workforce challenges. This session chronicles our journey to strengthen the primary care foundation by strategically investing in operational redesign, provider support, and performance improvement. Leadership partnered with MGMA consultants to implement a structured improvement process. Through focused interventions — including front office and call flow optimization, schedule redesign, triage standardization, technology integration, and financial workflow enhancements — the hospital achieved measurable outcomes in just three months: increased provider visits, fewer cancellations and no-shows, higher copay collections, and improved access to care. Attendees will gain insight into practical strategies to align leadership, set realistic expectations, and demonstrate clear ROI when investing in primary care operations.

Hybrid compensation models are the new normal and better reflect the priorities of the multi-generational physician workforce. One size certainly does not fit all, and hybrid plans allow healthcare leaders to tailor compensation strategies that foster physician engagement, ensure market competitiveness, maintain legal compliance, and provide the flexibility to adapt over time. This session will break down the key components of hybrid models and how they can align with your organization’s operational and strategic goals. Attendees will learn how to incorporate meaningful quality measures that support your value-based care strategies and recognize physician performance beyond traditional productivity metrics, while still generating buy-in and enthusiasm from your doctors.

Ambulatory care leaders are under pressure from shrinking margins, staffing shortages, and patient access challenges. The 7 Levers of Efficiency framework offers a proven blueprint for boost finances, streamline operations, and position practices for long-term success — without adding headcount. This session explores how to strategically apply AI-powered tools, automation, and data-driven insights across seven key levers: revenue cycle precision, contract and referral optimization, staffing and capacity, patient acquisition and retention, physician efficiency, cost containment, and new revenue expansion. Through real-world examples from leading ambulatory organizations, attendees will learn practical strategies to capture hidden revenue, reduce administrative burden, and improve access, leaving with clear next steps on their journey toward a more efficient, resilient, and future-ready practice.

Data alone isn’t enough in healthcare today; organizations need agile, actionable analytics to drive decision-making in real time. OSU Physicians has developed a comprehensive suite of operational dashboards that span the full spectrum of physician business operations, including scheduling, referrals, call center performance, revenue cycle, clinical productivity, and regulatory oversight, so leaders leave meetings with answers, not more questions. This session will explore how OSU Physicians implemented a high-performance analytics platform with in-memory processing and an associative data model to deliver customized dashboards for the unique needs of physicians, administrators, and operational leaders. The platform unifies enterprise data from practice management, finance, HR, timekeeping, salary benchmarks, and regulatory systems into a single, self-service environment that enables rapid exploration and insight generation without heavy IT intervention or rigid data models. By reducing traditional custom report requests by 90%, OSU Physicians supported a wide expansion of new tools that have lightning-fast analytics performance across complex or "wide" transactional data, such as billing claims or revenue detail. Attendees will see examples of how a flexible associative engine reveals relationships across disparate data domains — such as correlating provider labor hours from timekeeping systems with patient encounter volumes and financial outcomes — to guide better decisions around staffing, efficiency, and compensation planning.

Physician enterprises must go beyond intuition to achieve success in value-based care. In this session, the presenters will explore how organizations can harness enterprise-level performance metrics to drive meaningful outcomes. Attendees will learn how to align physician capacity with care delivery goals, close gaps in workforce planning, and use data — such as acute utilization, panel reviews, and demographics — to reduce avoidable ED and inpatient use. This session will offer practical insight into how to turn data into action to improve access, care coordination, and performance under value-based contracts.

The biggest threats to practice growth often aren’t competitors — they’re the “giants” inside our own walls: outdated systems, misaligned teams, and fear of change. In this session, the speaker will share how those internal barriers were confronted head-on in a rural health environment by redesigning operations, aligning physicians and leaders, and building scalable, financially sound service lines. Attendees will hear real stories of disrupting the status quo, proving ROI when resources are tight, and turning complexity into opportunity. The session will highlight practical approaches to leading change, using financial data to support decisions, and building growth strategies that fit the realities of rural and resource-constrained settings.

Healthcare executives and operations leaders face increasing pressure to expand patient access, maintain financial stability, and foster collaboration, often in environments with limited resources and rising demand. This session shares real-world strategies from academic health systems that combine operational efficiency, patient-centered design, and long-term stewardship to create measurable impact. The panel will show how a 10-year strategic plan, anchored in financial stewardship and patient experience, positions health systems to weather inflation, shifting sites of care, and declining margins by aligning resources across the enterprise. It will highlight multidisciplinary clinics at UChicago Medicine that that coordinate multiple providers in a single visit and cross-system scheduling collaborations across three large health systems that preserve market share, improve access, and strengthen regional integration. Attendees will also examine how external service agreements can serve as strategic levers for growth — balancing profitability and mission — alongside a scalable model for access optimization through scheduling redesign that increased volumes, satisfaction, and long-term capacity. Attendees will leave with a practical playbook to connect strategic vision with day-to-day execution and build more resilient health systems.