While nurse practitioner fellowships and residencies are common in large teaching hospitals and health systems, smaller healthcare facilities and medical groups also need effective strategies to retain advanced practice providers (APPs). Continual turnover frustrates teams, disrupts continuity, and can undermine quality of care and outcomes. This session explores how both new graduate and experienced APPs can be supported using the talents and strengths already present in your organization. With the right culture and role clarity, practices can help APPs submerge into their roles and fully integrate into the organization, which helps drive improved retention, patient satisfaction, and cost containment.

Front-end operations are the heartbeat of medical practices, shaping patient satisfaction and financial stability. In high-volume outpatient clinics, these workflows often suffer from inconsistent processes, unclear staff expectations, and high turnover among non-clinical staff. Drawing on real-world examples from multispecialty medical and surgical clinics, attendees will learn how to reduce bottlenecks (registration, check-in, scheduling), improve patient throughput, and build a culture where non-clinical staff feel supported in their roles. The session emphasizes scalable, technology-agnostic approaches that can be applied across multiple specialties and EHR platforms, giving leaders tools they can use immediately to strengthen front-end operations and elevate the overall patient experience.

Are you trying to do more with less? How about doing a lot more for a lot less? Today’s artificial intelligence and robotic process automation (RPA) tools can save medical practices significant time for a reasonable investment. This interactive session focuses on practical ways to use tools such as ChatGPT and Microsoft Power Automate to accelerate operational efficiencies in your practice. ChatGPT is a game-changing AI technology that can write formulas, code, and professional correspondence. Power Automate is an RPA platform that streamlines workflows, automates repetitive tasks, and integrates systems without significant IT intervention. The discussion will highlight real-world business intelligence (BI) and operational workflow examples from medical practices, giving attendees concrete ideas they can adapt to increase profitability, speed up workflows, and improve productivity for your team.

Medical practices face growing financial pressures, making it essential to identify cost-saving opportunities without compromising quality or compliance. This session focuses on practical strategies for uncovering inefficiencies and optimizing expenses across key operational areas. Participants will learn how to benchmark costs against industry standards, evaluate processes such as supply management, IT systems, facility maintenance, waste disposal, leases, and staffing, and apply data-driven insights to guide decisions. We’ll explore how to use benchmarking tools and reliable data sources to prioritize improvements and create a sustainable roadmap for financial health and operational efficiency.

Conflict is inevitable, yet few leaders are formally trained to manage it. Handled poorly, conflict can damage relationships, fracture teams, and jeopardize patient safety. Handled well, it can be constructive and a catalyst for growth and stronger collaboration. In this fast-paced deep dive, attendees will be introduced to core conflict management styles and rotate through different conflict scenarios, including clinical disagreements, competing funding priorities, unprofessional conduct, and dysfunctional interprofessional collaboration. The session will focus on key strategies for conflict management, such as establishing a game plan, prioritizing issues, understanding relationship dynamics, setting time limits, and creating a psychological safety. Attendees will then practice these skills in case-based small –group exercises and learn how to turn conflict into opportunities for healing and growth. Special attention will be given to how bias, privilege, and power differentials can precipitate and escalate conflict, and how to recognize and address these dynamics in everyday practice.