The Event Every COO, Executive Director and Chief Administrator Needs on Their Calendar
As a COO, Executive Director or Chief Administrator, you’re responsible for keeping your organization operating at its highest level — aligning people, processes and strategy to drive performance, efficiency and sustainable growth.
We’ve incorporated your feedback to shape a customized experience built for YOU and your role. Because your responsibilities span the entire organization, you need practical insights, proven frameworks and peer connections you can put to work immediately. We recommend attending these sessions while in Charlotte, NC:

CON102: Beyond RVUs: A Recipe for Hybrid Compensation Model Success
Hybrid compensation models are the new normal and better reflect the priorities of the multi-generational physician workforce. One size certainly does not fit all, and hybrid plans allow healthcare leaders to tailor compensation strategies that foster physician engagement, ensure market competitiveness, maintain legal compliance, and provide the flexibility to adapt over time. This session will break down the key components of hybrid models and how they can align with your organization’s operational and strategic goals. Attendees will learn how to incorporate meaningful quality measures that support your value-based care strategies and recognize physician performance beyond traditional productivity metrics, while still generating buy-in and enthusiasm from your doctors.
CON103: The 7 Levers of Efficiency: A Blueprint for Sustainable Growth in Ambulatory Practices
Ambulatory care leaders are under pressure from shrinking margins, staffing shortages, and patient access challenges. The 7 Levers of Efficiency framework offers a proven blueprint for boost finances, streamline operations, and position practices for long-term success — without adding headcount. This session explores how to strategically apply AI-powered tools, automation, and data-driven insights across seven key levers: revenue cycle precision, contract and referral optimization, staffing and capacity, patient acquisition and retention, physician efficiency, cost containment, and new revenue expansion. Through real-world examples from leading ambulatory organizations, attendees will learn practical strategies to capture hidden revenue, reduce administrative burden, and improve access, leaving with clear next steps on their journey toward a more efficient, resilient, and future-ready practice.
CON202: A Rolling Stone Gathers No Moss: Best Practices for Advanced Practice Provider Retention
While nurse practitioner fellowships and residencies are common in large teaching hospitals and health systems, smaller healthcare facilities and medical groups also need effective strategies to retain advanced practice providers (APPs). Continual turnover frustrates teams, disrupts continuity, and can undermine quality of care and outcomes. This session explores how both new graduate and experienced APPs can be supported using the talents and strengths already present in your organization. With the right culture and role clarity, practices can help APPs submerge into their roles and fully integrate into the organization, which helps drive improved retention, patient satisfaction, and cost containment.
CON302: AI and Robotic Process Automation (RPA) for Medical Practices
Are you trying to do more with less? How about doing a lot more for a lot less? Today’s artificial intelligence and robotic process automation (RPA) tools can save medical practices significant time for a reasonable investment. This interactive session focuses on practical ways to use tools such as ChatGPT and Microsoft Power Automate to accelerate operational efficiencies in your practice. ChatGPT is a game-changing AI technology that can write formulas, code, and professional correspondence. Power Automate is an RPA platform that streamlines workflows, automates repetitive tasks, and integrates systems without significant IT intervention. The discussion will highlight real-world business intelligence (BI) and operational workflow examples from medical practices, giving attendees concrete ideas they can adapt to increase profitability, speed up workflows, and improve productivity for your team.
CON401: Smart Strategies to Reduce Costs in Your Medical Practice
Medical practices face growing financial pressures, making it essential to identify cost-saving opportunities without compromising quality or compliance. This session focuses on practical strategies for uncovering inefficiencies and optimizing expenses across key operational areas. Participants will learn how to benchmark costs against industry standards, evaluate processes such as supply management, IT systems, facility maintenance, waste disposal, leases, and staffing, and apply data-driven insights to guide decisions. We’ll explore how to use benchmarking tools and reliable data sources to prioritize improvements and create a sustainable roadmap for financial health and operational efficiency.
CON601: Giant Killer: Confronting Internal Barriers to Practice Growth
Medical practices face growing financial pressures, making it essential to identify cost-saving opportunities without compromising quality or compliance. This session focuses on practical strategies for uncovering inefficiencies and optimizing expenses across key operational areas. Participants will learn how to benchmark costs against industry standards, evaluate processes such as supply management, IT systems, facility maintenance, waste disposal, leases, and staffing, and apply data-driven insights to guide decisions. We’ll explore how to use benchmarking tools and reliable data sources to prioritize improvements and create a sustainable roadmap for financial health and operational efficiency.
Thank You to Our Marquee Event Sponsors






MGMA is the Medical Group Management Association.
Since 1926, we have provided U.S. medical practices with the essential information and tools to manage their operations more efficiently — so they can be more successful and provide better care.
MGMA
104 Inverness Terrace E
Englewood, CO 80112
877-275-6462